Last Updated: October 15, 2023

Welcome to Green Tree Central! These Terms and Conditions govern your use of our website and services. By accessing fruittreesstore.com and making a purchase, you agree to be bound by these terms.

At Green Tree Central, we’re passionate about bringing nature’s beauty to your home. Our policies are designed to create a transparent, fair, and enjoyable experience for all our customers.

1. User Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Review all order details carefully before completing your purchase
  • Maintain the confidentiality of your account credentials
  • Comply with all applicable laws and regulations in your jurisdiction regarding plant importation
  • Provide appropriate care for plants upon receipt according to species requirements

Important: Certain areas may have restrictions on plant imports. It is your responsibility to check your local agricultural regulations before ordering.

2. Products and Services Description

Green Tree Central specializes in providing quality plants including:

  • Air purifying house plants
  • Fruit trees (apple, avocado, cherry, citrus, banana)
  • Ornamental trees (arborvitae, birch, bamboo)
  • Flowering shrubs (azalea, camellia, boxwood)
  • Berry bushes (blueberry, blackberry, cranberry)
  • Patio plants (cold hardy and colorful varieties)

We strive to provide accurate descriptions and images of our products. However, natural variations in size, color, and appearance may occur.

Due to the living nature of our products, actual plants may differ slightly from website images while maintaining the same quality characteristics.

3. Ordering and Payment Terms

Order Process

Orders are processed within 1-2 business days after payment confirmation. You will receive an email confirmation with your order details.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your complete payment information on our servers.

Shipping

We ship to most global destinations except parts of Asia and remote regions. We offer two shipping options:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivery within 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivery within 15-25 business days after shipment

Delivery times are estimates and may vary due to customs processing or factors beyond our control.

4. Returns and Refunds

We want you to be completely satisfied with your purchase. Please review our return policy:

Return Timeframe

Returns and exchanges are accepted within 15 days from the date you receive your plants.

Non-Returnable Items

Due to agricultural regulations and the perishable nature of our products, we cannot accept returns for:

  • Plants that have been planted, significantly altered, or removed from original packaging
  • Plants showing signs of improper care or damage after delivery
  • All Berry Bushes and Fruit Trees once their packaging has been opened

Refund Process

Refunds are processed within 5-7 business days after we receive and inspect returned plants. Original shipping fees are non-refundable unless the return is due to our error.

Gardening Tip: We recommend inspecting plants immediately upon arrival and contacting us within the 15-day window if there are issues before opening packaging or planting.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Green Tree Central or our suppliers and protected by international copyright laws.

You may not reproduce, distribute, or create derivative works from any content without our express written permission.

6. Limitation of Liability

Green Tree Central shall not be liable for:

  • Plants that fail to thrive due to improper care or unsuitable growing conditions
  • Delivery delays caused by weather, customs processing, or other factors beyond our control
  • Minor variations in plant size, color, or appearance from website images
  • Indirect, incidental, or consequential damages resulting from plant ownership

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

7. Governing Law

These Terms and Conditions are governed by the laws of the State of California, United States. Any disputes shall be resolved in the courts located in San Jose, California.

8. Policy Changes

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the modified terms.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Mail: Green Tree Central, 4142 Wolf Pen Road, San Jose, US 95113

We typically respond to all inquiries within 2 business days.

Thank you for choosing Green Tree Central. We appreciate the opportunity to help you cultivate beauty in your living spaces.