Shipping Policy

Shipping Information

We ship our plants with the utmost care to ensure they arrive healthy and ready to thrive in your space.

Order Processing Time

All orders are carefully processed and prepared for shipment within 1-2 business days after payment is confirmed.

Shipping Methods & Delivery Timeframes

We offer two reliable shipping options to meet your needs:

• Standard Shipping ( $12.95 )
  We ship via trusted carriers like DHL or FedEx. Your order will typically arrive within 10-15 business days after it leaves our facility.
• Free Shipping
  For orders over $50, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

Please note: Delivery times are estimates and may vary slightly depending on your location and customs processing. We serve customers globally, with exceptions for some parts of Asia and remote regions.

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Our Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your plants. This allows you adequate time to inspect your new plants and ensure they meet your expectations.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order.
2. Provide Details: Include your order number and details about the reason for your return or exchange.
3. Wait for Approval: Our team will review your request and respond with instructions within 2 business days.
4. Ship the Items: For approved returns, use the provided shipping label to send the items back to us.
5. Receive Your Refund or Exchange: Once we process your return, we will promptly issue your refund or ship your exchange.

Return Request Email Template

To make the process easier, you can use the template below:

Refund Processing

• Processing Time: Refunds are processed within 5-7 business days after we receive and inspect the returned plants.
• Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.
• Exchange Shipping: For exchanges, we will cover the cost of shipping the replacement plants to you.

Important Exceptions & Non-Returnable Items

Due to the perishable nature of living plants and specific agricultural regulations, we cannot accept returns or exchanges for the following:

• Plants that have been planted, significantly altered, or removed from their original packaging.
• Plants that show signs of improper care, damage after delivery, or that have been kept in conditions unsuitable for their species.
• Specifically, the following products cannot be returned once their packaging has been opened due to agricultural protection regulations:
  • All Berry Bushes (including Blackberry, Blueberry, Cranberry)
  • All Fruit Trees (including Apple Trees, Avocado Trees, Cherry Trees, Citrus Trees, Banana Trees)