At Green Tree Central, we’re committed to helping you cultivate beauty in your living spaces. We take pride in the quality of our plants and want you to be completely satisfied with your gardening experience. If you’re not happy with your purchase, we’re here to help.

Our Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your plants. This gives you adequate time to inspect your plants and ensure they meet your gardening expectations.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our support team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the reason for return
  3. Wait for approval – our team will respond within 2 business days with instructions
  4. Ship the items back to us using the provided shipping label (for approved returns)
  5. Receive your refund or exchange once we process your returned items

Return Request Template

Copy and paste this template into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Green Tree Central Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Products I wish to return/exchange: [Product Names] Reason for return/exchange: [Please describe the reason]
Please advise on the next steps.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

Refund Processing

Once we receive and inspect your returned plants:

  • Processing time: Refunds are processed within 5-7 business days after we receive your return
  • Refund method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error
  • Exchange shipping: For exchanges, we’ll cover the cost of shipping the replacement plants to you

Important Exceptions

Due to the perishable nature of living plants, we cannot accept returns or exchanges for:

  • Plants that have been planted or significantly altered
  • Plants that show signs of improper care or damage after delivery
  • Plants that have been kept in conditions unsuitable for their species

Additionally, berry bushes and fruit trees including Apple Trees, Avocado Trees, Cherry Trees, Citrus Trees, Banana Trees, and all Berry Bushes (Blackberry, Blueberry, Cranberry, etc.) cannot be returned once their packaging has been opened due to agricultural protection regulations.

Need Help?

Our gardening enthusiasts are here to assist you with any questions about returns or exchanges:

Email: [email protected]
Mail: Green Tree Central, 4142 Wolf Pen Road, San Jose, US 95113

We typically respond to all inquiries within 2 business days.

Thank you for trusting Green Tree Central with your gardening journey. We’re committed to ensuring your satisfaction as we help you bring nature’s beauty to your doorstep.