Privacy Policy

Last Updated: October 15, 2023

At Green Tree Central, we value your privacy as much as we value bringing nature’s beauty to your doorstep. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit fruittreesstore.com or make a purchase from us.

By using our website, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that helps us provide our services and enhance your gardening experience:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Transaction Information: Details about purchases of our Air Purifying House Plants, Fruit Trees, Berry Bushes, and other plants
• Technical Information: IP address, browser type, device information, and pages visited
• Communication Data: Records of correspondence when you contact our customer support
• Preferences: Your plant preferences and purchase history to personalize your experience

2. How We Use Your Information

We use your information to provide and improve our services:

• Process orders for your Apple Trees, Citrus Trees, or Berry Bushes
• Provide customer support for your gardening questions
• Send order confirmations, shipping updates, and care instructions for your plants
• Personalize your experience with plant recommendations based on your purchase history
• Improve our website, product offerings, and customer service
• Send marketing communications (only with your consent)
• Prevent fraud and enhance security of our transactions
• Comply with legal obligations

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data with:

• Payment Processors: Secure third-party services (Visa, MasterCard, JCB, PayPal) to process transactions
• Shipping Partners: Delivery services to ship your plants to your doorstep
• Service Providers: Companies that help us operate our website, market our products, and analyze data
• Legal Compliance: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are required to maintain appropriate security measures and use your data only for the services they provide to us.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL encryption for all data transmissions
• PCI Compliance for payment processing
• Regular security assessments and monitoring
• Limited access to personal data on a need-to-know basis
• Secure storage systems with appropriate safeguards

We do not store your complete payment card details on our servers. Payment information is handled by our secure payment partners.

While we implement strong security measures, no method of electronic transmission or storage is 100% secure. We continuously work to enhance our security practices.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Objection: Object to certain processing activities, such as direct marketing
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw previously given consent for processing

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

We may use analytics services (such as Google Analytics) to help us understand how customers use our site. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

7. International Data Transfers

As we serve customers globally (excluding Asia and some remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers as required by applicable laws.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.

10. Contact Us

Thank you for trusting Green Tree Central with your gardening needs and your personal information. We’re committed to protecting your privacy as we help you cultivate beauty in your living spaces.