Product Information
What types of plants do you offer?
We specialize in a wide variety of plants including air-purifying house plants, fruit trees (apple, avocado, citrus, cherry), berry bushes (blueberry, blackberry, cranberry), ornamental shrubs (azalea, boxwood, camellia), bamboo trees, banana trees, and climate-specific patio plants. Our collection is curated to help you create a greener, more beautiful space.
Are your plants suitable for my climate?
Yes! We offer plants for various climates, from cold-hardy varieties for cooler regions to tropical plants for warmer areas. Our team considers your region’s climate when scheduling shipments to ensure optimal planting conditions.
How do I care for my plants upon arrival?
Unpack your plants immediately, water them if the soil is dry, and follow the detailed planting guidelines included with your shipment. For specific care questions, our support team is always ready to help!
Shipping & Delivery
Where do you ship?
We ship globally to most regions, excluding Asia and some remote areas. Based in San Jose, California, we combine global reach with local environmental knowledge to help your garden thrive wherever you are.
What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS with delivery within 15-25 days after dispatch.
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS with delivery within 15-25 days after dispatch.
How long does order processing take?
We process all orders within 1-2 business days. During this time, we carefully prepare and package your plants to ensure they arrive healthy and vibrant.
Returns & Support
What is your return policy?
We stand by our plants! If you’re not satisfied, you can return your order within 15 days of receipt. Please contact our support team at [email protected] for assistance with returns.
How do I contact customer support?
Our friendly support team is available to help with any questions about delivery, returns, or plant care. Email us at [email protected], and we’ll respond promptly.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and seamless shopping experience.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience in the future.
Plant Health & Guarantee
How do you ensure plants arrive healthy?
Our specialized packaging and climate-conscious shipping timing ensure your plants arrive in optimal condition. We handle each shipment with care and expertise honed through years of experience.
What if my plants arrive damaged?
Though rare, if your plants arrive damaged, please contact us immediately at [email protected]. We’ll work to resolve the issue quickly, including replacements when appropriate.